The U.S. Access Board (USAB) investigated 38 cases under the Architectural Barriers Act (ABA) of 1968 that were resolved through corrective action in FY 2021. The majority of cases concerned access to U.S. post offices, which is typical of the Board’s yearly caseload.  Most of the complaints involved entrance doors, particularly the opening force of manual doors, and customer parking. The US Postal Service completed action to correct accessibility issues at 32 facilities. Other cases involved military facilities (2), Department of Veteran Affairs (VA) medical centers (2), and facilities leased by the General Services Administration (GSA) for other agencies (2). For additional information please see ABA Cases in FY 2021.

The USAB enforces the ABA. The ABA requires access to buildings or facilities that were designed, built, or altered with federal dollars or leased by federal agencies. The USAB enforces the ABA through investigating complaints from the public.

Filing a complaint with the USAB can be easily accomplished by completing an online form. Complaints should include the name and address of the facility and a brief description of the access barriers or issues. Complaints can be filed anonymously.