ADAIN Blog

In the Americans with Disabilities Act (ADA) there are several different kinds of counters, each with its own rules and requirements. Although counters can have a different function and different ADA requirements, there are some common ADA requirements that apply to all counters. The different kinds of counters include: check out aisles, sales and service counters (all kinds), food service lines, check-in/ coat check counters, counters at service windows, customer service counters, ordering, pick-up & drop-off counters, other types of service or sales counters to include display/ exhibit counters only if they function as a sales/ service counter.