This case serves as an important reminder that before entering into contracts for such equipment, businesses must consider whether the equipment is accessible to users with disabilities and, if not, whether there will be employees in the area to provide prompt assistance. And while some courts have held that prompt employee assistance can be provided at inaccessible self-service equipment to comply with the ADA, providing accessible self-service equipment mitigates risk of litigation.
Read MoreEntities that already have kiosks installed at their facility have an ongoing responsibility for barrier removal. Installing accessible self-service kiosks would be part of this responsibility. At some point in the future it will be clearly required by the ADA.
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