Most self-service shelving does not have to comply with the ADA Standards for reach ranges, except for self-service shelving in food lines. However, the requirement for reasonable accommodations can override this issue and should be taken into account in a facility.
Read MoreADA Laws for self service displays and shelves in retail stores can be confusing depending on the purpose of the shelving. If your facility offers food for patrons make sure you have ample methods in place so disabled individuals can have the same access to goods as individuals who are not disabled. Signage encouraging individuals to ask for assistance may be the most cost effective method to provide this service and avoid discrimination.
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